Refund Policy

Effective Date: January 1, 2025

Thank you for using Nanobanana2. This Refund Policy explains when and how refunds are handled for purchases made on our platform.

1. All Sales Are Final

All purchases of credits and subscription plans are non-refundable except as described below or as required by applicable law. Because credits are consumed immediately upon generating images, we are generally unable to reverse transactions once processing has begun.

2. Exceptions - When We Will Issue a Refund

We will issue a full refund if:

• Duplicate charge: You were charged more than once for the same purchase due to a technical error.
• Service unavailability: The service was completely unavailable for an extended period, more than 72 consecutive hours, during your paid billing period through no fault of your own.
• Unused subscription within 48 hours: You purchased a subscription plan and have not generated any images, and you request a refund within 48 hours of the purchase date.

3. How to Request a Refund

To request a refund, contact us within 14 days of the charge:

Email: support@nanobanana-2-ai.com

Please include:

• The email address associated with your account
• The date of the charge
• The reason for your refund request

We will review your request and respond within 5 business days. Approved refunds will be credited to your original payment method and may take 5-10 business days to appear on your statement, depending on your bank.

4. Chargebacks

If you initiate a chargeback with your bank before contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us first because we are committed to resolving issues fairly and promptly.

5. Subscription Cancellations

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for the unused portion of a billing period.

6. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the service after any changes constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions about this policy, please contact us:

Email: support@nanobanana-2-ai.com
Website: nanobanana-2-ai.com